Policies and Procedures

Handling of Problems
Through all the thorough planning and analyzing all the details of a project, problems can occur. Rest assured Hill Drapery Design will rectify all problems as quickly as possible.

Hill Drapery Design Customer Contact Policy
When working with you and your clients, Hill Drapery Design requests that all communication go through the designer. The initial consultation/measure meeting with the designer, the client and Heather/Karen helps us all get a good understanding of the client needs and aspirations for the job, however any subsequent communication should be through you. Rest assured that Hill Drapery Design will not solicit your clients for further business in any manner. We do not service direct retail clients. We are in business of supporting designers and give them expertise in the window coverings area.

Procedures for COM fabric ordered by the designer:

  • Designer must have the fabric shipped by the vendor to: Hill Drapery Design 751 Pike Springs Road Phoenixville, PA 19460 Make sure your vendor uses a sidemark: The Client last name/Room/item (such as Pillow, draperies, etc.

  • Designer needs to provide fabric Vendor/Style/Color/Width and Vertical and horizontal repeats. Designers should have a CFA sent to themselves prior to shipping, to ensure the correct fabric is being shipped. If Drapery Design fabricates a fabric that you later deem to be wrong you are still responsible for the project fees, so always check that CFA.

  • If the workroom determines the fabric is flawed, the designer is responsible for arranging for the pick up of the damaged fabric and delivery of the replacement fabric to the workroom.

  • For all COM fabric Hill Drapery Design is not responsible for the suitability or performance of the fabric over time.

Communication

Sometimes with all the communication channels such as phone, email and texting it is hard to know where to find past information. Right now we prefer all information be put in email. Our company office phone number is 610- 504-5156. We are currently working on getting a Project Management system set up so we can communicate with designers through that instead of email. That should be set up sometime in March 2024.

Contact Information
Heather Hill Cell: 610-504-5156
Email: heather@hilldraperydesign.com
Hill Drapery Design 751 Pike Springs Road (Rt 113) Phoenixville, PA 19460
Hours by Appointment or By Chance

Choose HILL DRAPERY DESIGN for a seamless and expertly managed drapery experience tailored to your unique needs.